We offer a 30-day return policy—items must be unused, in original packaging, with tags and proof of purchase. To start a return, email loovy@loovy.store. If approved, we’ll provide a return label and instructions.
Non-returnable items: Personalized items, perishable goods, beauty products, hazardous materials, sale items, and gift cards.
Damaged or incorrect items? Contact us immediately to resolve the issue.
Exchanges: Return the item first, then place a new order once approved.
EU Customers: Orders shipped to the EU qualify for a 14-day cancellation period.
Refunds: Approved refunds will be processed within 10 business days. If not received within 15 days, contact loovy@loovy.store.
For more details, please check our Refund Policy.